Dear Creative Friends,
At Woolery Shop, where tradition meets creativity in every thread, we understand that your fiber arts journey is filled with both excitement and questions. Our team of fellow crafters has compiled this guide to address your most common inquiries about our products, services, and policies. Whether you’re a spinner, weaver, knitter, or crocheter, we’re here to support your artistic expression.
Product Questions
What types of spinning wheels do you offer?
We carry a diverse selection of spinning wheels to suit different crafting styles and traditions, including:
- Castle Spinning Wheels – Compact and elegant designs perfect for smaller spaces
- Charkha Spinning Wheels – Traditional wheels ideal for fine fiber spinning
- Electric Spinning Wheels – Modern options for effortless spinning
Do you offer yarn for dyeing projects?
Yes! Our Bulk Yarn for Dyeing selection provides the perfect blank canvas for your creative color experiments. These natural fibers accept dyes beautifully and come in generous quantities for larger projects.
What crochet options do you carry?
We offer both Crochet Hooks for experienced crafters and complete Crochet Kits for those who prefer an all-in-one solution. Our kits include everything needed to start your project immediately.
Shipping & Delivery
How long does order processing take?
Each order receives the same careful attention you’d give to your own fiber creations. Our team of experienced crafters meticulously prepares your items, which typically takes 1-2 business days before shipment.
What shipping methods do you offer?
We offer two reliable shipping options:
- Standard Shipping ($12.95) – Expedited service via DHL or FedEx, arriving within 10-15 days after leaving our Georgia headquarters. Ideal for spinning wheels, loom parts, and time-sensitive projects.
- Free Shipping – For orders over $50, we offer complimentary shipping via EMS, arriving within 15-25 days after dispatch. Perfect for yarn collections, crochet kits, and non-urgent supply restocks.
Do you ship worldwide?
We proudly serve fiber artists across the globe! However, to ensure our quality standards, we currently exclude some Asian regions and remote locations where delivery cannot be guaranteed. Our commitment to preserving fiber arts traditions means we only ship where we can ensure your tools and materials arrive in perfect condition.
Payment & Orders
What payment methods do you accept?
We accept various payment methods to accommodate our international community of crafters:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order after placing it?
We process orders quickly to get your supplies to you promptly. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.
Returns & Exchanges
What is your return policy?
We want you to have complete confidence in every Woolery Shop purchase. If any item doesn’t meet your expectations (though we carefully curate every product), we offer a generous 15-day return policy from the date you receive your order. This gives you time to properly examine your materials and ensure they meet your creative needs.
How do I initiate a return?
Please contact our customer care team at [email protected] within 15 days of receiving your order. Our team of fellow crafters will guide you through the simple return process and address any concerns you might have about your materials.
Account & Technical Support
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and receive updates about new products and special offers tailored to fiber artists.
What should I do if I’m having technical issues with the website?
We’re constantly working to ensure a smooth shopping experience. If you encounter any technical difficulties, please email us at [email protected] with details about the issue and the device/browser you’re using. Our team will promptly investigate and resolve the problem.
Still Have Questions?
Our team of fellow crafters understands the excitement of awaiting new fiber arts supplies and is always happy to help. Reach out to us at [email protected] for personalized assistance with your fiber arts journey.
From our creative space in Port Wentworth to yours—happy crafting!
The Woolery Shop Team