Privacy Policy

Last Updated: December 2023

Dear Creative Friends,

At Woolery Shop, where every thread tells a story and every craft carries tradition, we believe that protecting your personal information is as important as preserving the fiber arts we all cherish. Just as you carefully select the perfect yarn for your projects, we thoughtfully handle your data with the utmost care, security, and respect.

Information We Collect

Like the diverse fibers in our inventory, we collect various types of information to enhance your crafting experience:

• Personal Information: When you make purchases, we collect your name, email address, shipping address, and payment details – treating this information with the same care you’d give to your most delicate fiber work.
• Transaction Data: Details about purchases you’ve made, including products ordered and payment methods used.
• Technical Information: IP address, browser type, and device information to ensure our website works smoothly for all our global crafting community.
• Communication Records: When you contact us at [email protected], we keep records of our conversations to provide you with the best possible service.

How We Use Your Information

We use your information with the same precision and purpose that you bring to your creative projects:

• To process your orders and deliver your crafting supplies worldwide (excluding some Asian areas and remote locations)
• To provide customer support from our creative space in Port Wentworth to yours
• To improve our website and services, ensuring they remain as reliable as our spinning wheels
• To send important updates about your orders, much like following a pattern to create something beautiful
• To prevent fraud and maintain the security of our crafting community

Data Sharing and Disclosure

We treat your data like precious heirloom-quality tools – we don’t share it unnecessarily. We only disclose your information to:

• Payment Processors: Such as credit card companies and PayPal, to securely process your payments through encrypted channels
• Shipping Partners: To deliver your orders to your creative space
• Legal Requirements: When required by law or to protect our rights and the safety of our crafting community

Data Storage and Security

Your security is our priority, and we protect your information with the same dedication we bring to preserving traditional fiber arts:

• All payments are processed through encrypted, secure channels
• We implement advanced security measures to protect your payment details
• Your data is stored on secure servers with limited access
• We retain your information only as long as necessary to serve you and meet legal obligations

Your Rights and Choices

As a valued member of our global crafting community, you have rights regarding your personal information:

• Access: You can request details of the personal information we hold about you
• Correction: You can update or correct your information at any time
• Deletion: You can request deletion of your personal information, subject to legal requirements
• Opt-out: You can unsubscribe from marketing communications while still receiving essential order updates

Cookies and Tracking Technologies

Like the tools in your crafting kit, we use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for our website to function properly, like remembering items in your shopping cart
• Analytical Cookies: Help us understand how crafters use our site, allowing us to improve your experience
• Preference Cookies: Remember your settings and preferences for future visits

You can control cookie settings through your browser, though some features may not work properly without essential cookies.

International Data Transfers

As we serve fiber artists across most regions worldwide, your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data, regardless of where it’s processed.

Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this policy as our shop grows and evolves, just as techniques in fiber arts develop over time. We’ll notify you of significant changes and always post the updated policy on our website.

Contact Us

From our creative space to yours—happy crafting and secure shopping!

The Woolery Shop Team