Last Updated: December 2023
Dear Creative Friends,
At Woolery Shop, where every thread tells a story and every craft carries tradition, we understand that sometimes a project doesn’t turn out quite as planned, or the perfect yarn you envisioned needs a second look. Just as we carefully handle your personal data with care and respect, we’ve designed our returns process to be as smooth and thoughtful as your crafting experience should be.
Our Return & Exchange Promise
We want you to be completely satisfied with your crafting supplies. If for any reason you’re not happy with your purchase, we’re here to help make it right.
Important Note: Due to the nature of fiber arts materials, certain items cannot be returned for health and safety reasons. These include:
- Crochet Hooks and Knitting Needles (opened packages)
- Fabric Cutters and Hook & Punch tools
- Bulk Yarn for Dyeing (once opened)
- Floss and opened yarn skeins
- Electric Spinning Wheels (due to electrical safety regulations)
Return Timeframe
We accept returns and exchanges within 15 days of your receipt of items.
Return Conditions
To be eligible for a return or exchange, your item must be:
- In original packaging with all tags attached
- Unused and in the same condition you received it
- Accompanied by your original receipt or order confirmation
Step-by-Step Return Process
Step 1: Request Authorization
Before sending anything back, please contact our customer service team to receive return authorization. This helps us ensure your return is processed smoothly and efficiently.
Step 2: Prepare Your Package
Once authorized, please pack your items securely in the original packaging if possible. Include a copy of your order confirmation or receipt.
Step 3: Ship Your Return
Send your return package to:
Woolery Shop Returns4 Stemson Way
Port Wentworth, US 31407
Step 4: Processing
Once we receive your return, we’ll inspect the items and process your refund or exchange within 3-5 business days.
Refund Information
Refund Timeframe
Refunds will be processed within 5-7 business days after we receive and inspect your returned items.
Refund Method
Your refund will be issued to your original payment method:
- Credit Card (Visa, MasterCard, JCB) refunds: 5-7 business days
- PayPal refunds: 3-5 business days
Please note that shipping costs are non-refundable, unless the return is due to our error.
Exchange Process
If you need to exchange an item for a different size or color, please follow the same return process above. Once we receive your return, we’ll ship the replacement item to you using your preferred shipping method.
Damaged or Incorrect Items
If you receive a damaged item or the wrong product, please contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement at no additional cost to you.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Woolery Shop Team,
I would like to request a return/exchange for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return: [List items with quantities]
Reason for Return/Exchange:
[Please describe why you’re returning/exchanging the items]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Specify replacement items]
[ ] Store credit
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Need Help?
Our team of fellow crafters is here to assist you with any return or exchange questions:
Email: [email protected]
Address: 4 Stemson Way, Port Wentworth, US 31407
We typically respond within 24-48 hours during business days.
From our creative space to yours—we’re committed to ensuring your crafting journey is as joyful and worry-free as possible. Happy crafting and secure shopping!
The Woolery Shop Team