Term and Conditions

1. Introduction

Woolery Shop (“we,” “us,” or “our”) operates the website spinningwheelsus.com, offering a curated selection of crafting supplies, including spinning wheels, yarns, crochet hooks, and more. Our target audience is craft enthusiasts, such as spinners, knitters, and crocheters, who value tradition, quality, and creativity. These terms apply to all users visiting or purchasing from our site. If you disagree with any part, please refrain from using our services.

2. User Obligations and Responsibilities

As a user of Woolery Shop, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and not engage in any fraudulent or harmful activities.
• Respect our intellectual property and not copy, distribute, or misuse any content from the site without permission.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Comply with all applicable laws and regulations in your jurisdiction when using our services.

Failure to adhere to these obligations may result in account suspension or termination.

3. Products and Services Description

Our products are carefully selected to inspire your crafting projects. Key categories include:

• Spinning Wheels: Electric, Castle, Charkha, and other types designed for durability and ease of use.
• Yarns and Floss: Bulk yarn for dyeing, knitting yarn, and floss, ideal for creative customization.
• Tools and Accessories: Crochet hooks, fabric cutters, bobbins, and more, crafted to support precision in your work.

We strive to provide detailed product descriptions and images. If you have questions, contact us at [email protected]. Note that colors may vary slightly due to screen settings.

4. Order and Payment Terms

When you place an order, you agree to the following:

• Order Processing: Orders are processed within 1-2 business days. You will receive a confirmation email with details.
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are secure and processed through encrypted systems.
• Pricing and Taxes: Prices are listed in USD and include applicable taxes unless stated otherwise. We reserve the right to correct pricing errors.
• Shipping:
  • Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipping.
  • Free Shipping: Available on orders over $50 via EMS, delivered in 15-25 business days after shipping.
  We ship to most regions except Asia and remote areas. Delivery times are estimates and not guaranteed due to carrier delays.
• Order Changes/Cancellations: You may request changes or cancellations within 24 hours of placing an order by contacting us. After processing, changes may not be possible.

5. Returns, Refunds, and Exchanges

We aim for your complete satisfaction. Our policy is designed to be fair and transparent:

• Return Timeframe: Returns or exchanges are accepted within 15 days of receipt.
• Conditions: Items must be unused, in original packaging with tags attached, and accompanied by the original receipt.
• Non-Returnable Items: Due to health and safety reasons, the following cannot be returned once opened:
  • Crochet Hooks and Knitting Needles
  • Fabric Cutters and Hook & Punch tools
  • Bulk Yarn for Dyeing (opened)
  • Floss and opened yarn skeins
  • Electric Spinning Wheels (due to electrical safety regulations)
• Return Process:
  1. Contact customer service for authorization.
  2. Pack items securely with a copy of the order confirmation.
  3. Ship to: Woolery Shop Returns, 4 Stemson Way, Port Wentworth, US 31407.
  4. We process refunds or exchanges within 3-5 business days of receipt.
• Refunds: Issued to the original payment method within 5-7 business days after inspection. Shipping costs are non-refundable unless the error is ours.
• Damaged/Incorrect Items: Contact us immediately for a prepaid return and expedited replacement.

6. Intellectual Property

All content on this website, including text, images, logos, and product designs, is owned by Woolery Shop or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent. Your use of the site grants no ownership rights to our intellectual property.

7. Liability Limitations

Woolery Shop strives to provide accurate information and quality products, but we cannot guarantee that the website will be error-free or uninterrupted. To the fullest extent permitted by law, we are not liable for:

• Indirect, incidental, or consequential damages arising from your use of the site or products.
• Issues related to third-party services, such as shipping delays or payment processing errors.
• User misuse of products, which should be used as intended and with care.

Our total liability for any claim shall not exceed the purchase price of the product in question. This limitation applies to all legal theories, including contract and tort.

8. Privacy and Data Protection

We respect your privacy and handle personal data in accordance with our Privacy Policy (available on our website). By using our site, you consent to the collection and use of information as described therein. We do not sell your data to third parties.

9. Governing Law and Dispute Resolution

These terms are governed by the laws of the United States, specifically the state of Georgia. Any disputes shall be resolved through friendly negotiation or, if necessary, in the courts of Port Wentworth, US. We encourage you to contact us first at [email protected] to resolve issues amicably.

10. Changes to Terms

We may update these Terms and Conditions periodically to reflect changes in our practices or legal requirements. The latest version will be posted on our website with the effective date. Continued use of the site after changes constitutes acceptance of the revised terms.